SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of JasaYoga (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jasayoga.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you. Just what I wanted.
ждала очень долго,по этому звезду снимаю,а так спасибо продавцу за честность !
Пришло в срок. Внешне полностью соответствует описанию, в деле не пробовала.
Нормальный эспандер
Отличный тренажёр для рук и ног
Доставка заняла примерно месяц, отличная штука для спорта
Esperava um pouco mais de qualidade e resistência (em relação a elasticidade do material, não faz muita resistência à força), mas fora isso é bom
Для слабеньких дівчаток)
Хорошая толстая резинка
Вроде бы, все в порядке. Побаиваюсь немного тянуть сильно, так как не уверена пока в достаточной прочности, но, если что случится, дополню отзыв. Тугая, не пахнет (что больше всего радует после отечественного бинта-экспандера)
Хороший товар
i order in 14/7 arrived in 25/8
envio muy rápido
tal y como se describe, hace poca resistencia para el precio es correcto.
I ordered on May 8 he arrived on June 8 in Paris. The article is like a plastic toy but good to see in the long run if it is solid is resistant.
I didn't come, I got the money back. For 5 hvesd
It's okay.
The product is good, elastic for me is very heavy, could not pull all it, AMs will use the minahs classes D egianstica for sure. Well made product, with quality. Delivery was all OK.
Nice one.
The parcel arrived 24 days after the order. Pretty elastic rubber. Handles are very comfortable soft. The rubber itself is 10mm in diameter, inside is hollow. There is a small smell of rubber.
Very useful Very useful
As described. It's good to use. Not strong the tension.
Dualready Dovga delivery, jammed 30.03 is denied to UKR poshtu 05.06, on the viglade is not a problem
Fast shipping, good
Good gum, delivery 21 days. Brought a courier of new mail.