SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of JasaYoga (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jasayoga.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
супер коврик, очень довольна
Коврик за свои деньги - лучше не найдёте. После покупки обязательно проветрите его на улице или балконе, вонь от него дикая. Советую к покупке если бюджет очень урезан
Спасибо.
Пришёл с пятнами, возможно при транспортировке повредили
не первый раз покупаю, но в данным случае посылка не пришла. скорее всего потерялась в пути. вернул деньги через спор.
esta buena ahora fslta usarla
Very slippery
Item was in usable condition but packing is not the best. Mat had some wrinkles which I think may never go away as this is a soft material. I suggest store to use something like rod inside to roll the mat to avoid such wrinkles. The mat is thick and comfortable. This is reasonably priced and I am happy with the purchase
Suave, liviano y el color es bonito.
muy fina pero bien para iniciarse al yoga
okkk
Very cheap material. Kinda like pool noodles. But does the job
Такой же как на картинке. Есть немного запах , но не критично.
I recommend product, thank you store.
Correct and functional
Fast shipping. Seller sent with tracking capability. The mat itself is excellent, thick, dense and light, as I wanted. There is a small smell, I hope it will quickly fade.
The mat is super, which you will not say about the purity of my mirror)
Came three weeks before Vladimir. Light, quality suits. A little smell, but it will fade. The goods are satisfied.
Corresponds to the description. Good quality mat. And the speed of delivery just surprised, for the first time so quickly came. Thank you store. Recommend.
Smells very glue
Smell of rubber
All is Well thank you! Only there is a smell, I hope that it will fade
Everything is fine, it came in 2 weeks
The parcel came quickly. I advise the store.
The product corresponds to the description, even 10 cm longer was! There are little damage, but it's uncritical. Thank you store!